New! : Customer Service Agent - Akron , OH

Job Summary

• This is a brand new role; we are hiring immediately. - apply now to join our team in Akron!
• Industry: This position is within the Airlines, Customer Service, Aviation sector.
• Location: This role is based in our Akron, OH office.
• This role in the Airlines, Customer Service, Aviation field requires strong your professional skills abilities.

Why you'll love this job

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $21.46 per hour.

What you'll do

• Issue, reissue and refund passenger tickets
• Book, ticket and confirm flight reservations
• Rebook passengers on oversold flights and during irregular operations
• Perform passenger check-in and passenger seat assignment
• Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
• Operate jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and departure gate announcements
• Accept, check and tag passengers’ baggage
• Assist customers needing special assistance
• Respond and assist during security and/or emergency situations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.