Member Services Representative - Pawtucket
Posted July 18, 2025
Pawtucket, RI
Full Time
$49,500 - $66,000 per year
Job Summary
- This opportunity at our Pawtucket office is closing soon. This is a brand new role; we are hiring immediately.
- This is your chance to work in the Airlines, Financial Services, Customer Service field in Pawtucket, focusing on your professional skills.
- Role & Location: Full-time Member Services Representative in Pawtucket, RI.
- Employment Details: Full-time, Pawtucket, RI.
- Urgency: This is a brand new role; we are hiring immediately.
About the position
As a Member Services Rep at American Airlines, you'll: Set-up new loans in the FICS servicing system; Handle property tax/insurance policy issues and provide service to member questions regarding their property tax or insurance policy; Track and log legal documents related to mortgage processing; Prepare and image documents for record retention; Provide requested payoffs to member, loan officers, and other lenders; Review account information with members and requests corrections as necessary...Hiring Immediately
Responsibilities
- Set-up new loans in the FICS servicing system.
- Handle property tax/insurance policy issues and service member questions.
- Track and log legal documents related to mortgage processing.
- Prepare and image documents for record retention.
- Provide requested payoffs to members, loan officers, and other lenders.
- Review account information with members and request corrections as necessary.
Benefits
- Travel Perks: Enjoy travel perks for you, your family, and friends across our global network.
- Comprehensive Health Benefits: Includes health, dental, vision, and prescription insurance from day one.
- Wellness Programs: Access to tools and resources for your personal well-being.
- Paid Training and Time Off: We provide paid training to ensure your success and paid time off for a healthy work-life balance.
- 401(k) Program: Available upon hire with employer contributions after one year.
- Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.