Full - time Member Services Representative - Pittsfield , MA

Job Summary

• This is a brand new role; we are hiring immediately. - apply now to join our team in Pittsfield!
• Employment Details: Full-time, Pittsfield, MA.
• Pay & Benefits: $47.2k-$63k/Year (approx. $4.6k/Month), plus a comprehensive benefits package.
• Contribute to the dynamic Airlines, Financial Services, Customer Service sector.

About the position

As a Member Services Rep at American Airlines, you'll: Set-up new loans in the FICS servicing system; Handle property tax/insurance policy issues and provide service to member questions regarding their property tax or insurance policy; Track and log legal documents related to mortgage processing; Prepare and image documents for record retention; Provide requested payoffs to member, loan officers, and other lenders; Review account information with members and requests corrections as necessary...Hiring Immediately

Responsibilities

• Set-up new loans in the FICS servicing system.
• Handle property tax/insurance policy issues and service member questions.
• Track and log legal documents related to mortgage processing.
• Prepare and image documents for record retention.
• Provide requested payoffs to members, loan officers, and other lenders.
• Review account information with members and request corrections as necessary.

Benefits

• Travel Perks: Enjoy travel perks for you, your family, and friends across our global network.
• Comprehensive Health Benefits: Includes health, dental, vision, and prescription insurance from day one.
• Wellness Programs: Access to tools and resources for your personal well-being.
• Paid Training and Time Off: We provide paid training to ensure your success and paid time off for a healthy work-life balance.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.