Customer Care Coordinator ( $24 - $29/hr ( $55.1k/yr ) ) - ( Full - time )

Job Summary

• Compensation for this role is set at $24-$29/Hour.
• Company: American Airlines
• Key Skill: Proficiency in your professional skills is highly valued for this position.
• Compensation Package: Remuneration is $24-$29/Hour (approx. $55.1k/Year).

About the position

American Airlines is seeking a Full Time Customer Service Coordinator at the San Francisco International Airport. This position is integral to ensuring a positive experience for customers traveling with American Airlines. The Customer Service Coordinator will interact with customers in a courteous, efficient, friendly, and professional manner, promoting and selling air travel to the public or freight forwarders. The role involves providing assistance with passenger check-in and cargo acceptance, interpreting government rules and requirements for domestic and international travel or cargo shipments, and ensuring that aircraft are met and dispatched within established times. The Coordinator will also assist distressed passengers and customers, protect company property and revenue, and ensure safe travel for all passengers.

Responsibilities

• Promotes and sells air travel to the traveling public or freight forwarders
• Provides assistance with passenger check-in and cargo acceptance
• Interprets government rules and requirements for domestic and international travel or cargo shipments
• Meets and dispatches aircraft within established times
• Provides assistance to distressed passengers and customers
• Protects company property and revenue
• Responds and assists during security and emergency situations
• May be required to lead and direct the work of other employees
• May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights across the global network.
• Comprehensive Health Benefits: Access to health, dental, prescription, and vision benefits from day one.
• Wellness Programs: Tools, resources, and support for personal wellness.
• Paid Training and Time Off: We provide paid training to ensure your success and paid time off for a healthy work-life balance.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.