Chicopee [entry Level] Airport Customer Experience Opening Recent Opening
Posted July 18, 2025
Chicopee, MA
Full Time
$25 - $32 per hour
Job Summary
- Compensation for this role is set at $25-$32/Hour.
- Employment Details: Full-time, Chicopee, MA.
- Urgent Need: This is a brand new role; we are hiring immediately.. We are looking to fill this position quickly.
- Job Title: [entry Level] Airport Customer Experience
About the position
The Customer Service Manager for Airport Customer Experience at American Airlines is responsible for leading and developing front-line team members to ensure operational excellence and an elevated customer experience. This role involves creating a supportive environment for team members, ensuring compliance with regulations, and fostering effective relationships with both internal and external customers.
Responsibilities
- Drives operational excellence and creates a caring environment for frontline team members.
- Leads the airport team to perform work safely and efficiently, complying with regulations.
- Provides exceptional support to frontline team members to deliver superior customer service.
- Coaches and mentors team members in skill development and company culture.
- Promotes mutual respect and trust among team members.
- Establishes effective relationships with customers, fostering compassion and integrity.
- Assesses operational conditions to meet corporate and local metrics through collaboration.
- Ability to work extra hours and rotating shifts, including weekends and holidays.
Benefits
- Travel Perks: Enjoy travel perks for you, your family, and friends across our global network.
- Comprehensive Health Benefits: Includes health, dental, vision, and prescription insurance from day one.
- Wellness Programs: Access to tools and resources for your personal well-being.
- Paid Training and Time Off: We provide paid training to ensure your success and paid time off for a healthy work-life balance.
- 401(k) Program: Available upon hire with employer contributions after one year.
- Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.