American Airlines Needs [entry Level] Airport Customer Experience

Job Summary

• This is a newly posted Full-time role in Wilmington. Apply today!
• Compensation for this role is set at $22-$28/Hour.
• Key Skill: Proficiency in your professional skills is highly valued for this position.
• The offered salary is $22-$28/Hour (approx. $52.2k/Year).
• Role & Location: Full-time [entry Level] Airport Customer Experience in Wilmington, DE.
• This is your chance to work in the Airlines, Customer Service, Aviation, Management field in Wilmington, focusing on your professional skills.
• Contribute to the dynamic Airlines, Customer Service, Aviation, Management sector.

About the position

The Customer Service Manager for Airport Customer Experience at American Airlines is responsible for leading and developing front-line team members to ensure operational excellence and an elevated customer experience. This role involves creating a supportive environment for team members, ensuring compliance with regulations, and fostering effective relationships with both internal and external customers.

Responsibilities

• Drives operational excellence and creates a caring environment for frontline team members.
• Leads the airport team to perform work safely and efficiently, complying with regulations.
• Provides exceptional support to frontline team members to deliver superior customer service.
• Coaches and mentors team members in skill development and company culture.
• Promotes mutual respect and trust among team members.
• Establishes effective relationships with customers, fostering compassion and integrity.
• Assesses operational conditions to meet corporate and local metrics through collaboration.
• Ability to work extra hours and rotating shifts, including weekends and holidays.

Benefits

• Travel Perks: Enjoy travel perks for you, your family, and friends across our global network.
• Comprehensive Health Benefits: Includes health, dental, vision, and prescription insurance from day one.
• Wellness Programs: Access to tools and resources for your personal well-being.
• Paid Training and Time Off: We provide paid training to ensure your success and paid time off for a healthy work-life balance.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.