American Airlines Full - time Lead Airport Agent - Customer Service Fresh

Job Summary

• Company: American Airlines
• This Full-time position is located in Huntsville, TX.
• Compensation for this role is set at $26-$30/Hour.
• We are urgently hiring for a Lead Airport Agent - Customer Service in Huntsville. This is a brand new role; we are hiring immediately.
• This is a brand new role; we are hiring immediately. - apply now to join our team in Huntsville!
• Key Skill: Proficiency in your professional skills is highly valued for this position.
• Salary: We offer a competitive package of $26-$30/Hour (approx. $59.3k/Year).

About the position

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer amazing employee flight privileges within the American Airlines global network, training and development programs to take your career to the next level, and comprehensive health and life benefits (subject to location). The pay rate is $25.23 / hr with a $1.75 / hr lead premium.

Responsibilities

• Provide efficient, friendly service to all of our customers.
• Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers.
• Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges.
• Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times.
• Conduct agent observations and associate activities.
• Administer local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation.
• Prepare customer correspondence, investigate discrepancies, and compile statistical data for reports.
• Assist management in the completion of administrative duties and act as a company representative when assigned.

Benefits

• Amazing Employee Flight Privileges: Enjoy flight privileges within the American Airlines global network.
• Comprehensive Health Benefits: Includes health, dental, vision, and life benefits.
• Paid Training and Time Off: We provide training and development programs to take your career to the next level and paid time off.
• 401(k) Program: Available upon hire with employer contributions after one year.